- Links for Staff &
Current Students
- Enquiries
- School of
Mathematics,
University of Leeds,
Leeds LS2 9JT.
Tel: +44 (0)113 343 5130/1
Fax: +44 (0)113 343 5090
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Guidelines
for
the
Use of E-mail
The following guidelines were endorsed by the University's Learning and
Teaching Board and should be read in conjunction with
the University's
policy
on
e-mail use.
All e-mails should be appropriate in style and tone having considered
the intended audience, they should be appropriately courteous and be
sent with an awareness of the relevant deadlines/timescales.
E-mails
should:
- have
an appropriate title in the subject heading.
- be
sent using an easily identifiable 'e-mail name' (i.e. the default
University e-mail name assigned to individuals should be changed).
- be
polite, with appropriate courtesies.
- be
sent with the appropriate tone and style and with consideration for the
intended audience.
- be
clear and concise.
- be
confined to a particular topic, or at least appropriately paragraphed
so as to separate out discrete issues.
- be
mindful of their impact on their intended recipient(s), especially when
replying/forwarding to more than one person.
- use proper spelling,
punctuation and grammar.
E-mails
should not:
- demand
an
immediate
response.
- be
copied to third parties without due consideration of a proper need to
do so.
- be
rude, curt, sarcastic or otherwise unconsidered in tone or style.
- overuse
capital
letters
which can be construed as the e-mail equivalent of
shouting.
At the same time, the following
general expectations should apply:
- that
e-mails asking for a clear and appropriate response to properly
framed questions receive one.
- that
e-mails are answered in a reasonable time frame, and as fully as is
appropriate, so that one e-mail does not generate further e-mails
needing extra clarification.
- that
tutors are not available 24/7 to respond to e-mails and that it might
take time (up to a week) to respond to some e-mails, as further
information might need to be gathered.
- that
tutors may have designated times when they respond to student e-mail
(which should be published for tutors).
- that
the 'out-of-office' function should be used to signal holidays, or
times when an individual is otherwise unable to respond to e-mails.
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Getting
Help
Resources
Forms
Most
of
these
forms
can
be
picked
up
from the pigeon holes in the
Taught Student Office
Dates and Deadlines
Services
Problems with IT
ISS
Helpdesk
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